Technology Support

During the mandatory school shutdown, FMS technology staff are available to assist you remotely during regular business hours if your student encounters problems with school-issued laptops. Those hours are Monday - Thursday, 8 a.m.-4:30 p.m.  

There are two ways that you can request assistance:

  1. Create a support ticket in our Technology Helpdesk, https://fms.incidentiq.com. Students or parents can sign-in using the student’s normal computer login information. This is the preferred method of requesting support.

  2. Call the Technology Office at 505-599-8820 and leave a message. Please include your student’s name and school, and a callback number or e-mail address.

If your problem cannot be solved remotely, then we will set up an appointment for you to bring the laptop in for service. These appointments will be held at the District Office, 3401 E. 30th St. from 8-10 a.m. each work day during the shutdown. You will get more detailed instructions on computer drop-off at the point when the problem requires it.