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NM Crisis and Access Line

The New Mexico Crisis and Access Line is here to support individuals and communities during this time.  As a professional mental health line, we maintain a solution focused approach built on validation, normalization, and access to resources. This model has prepared us to appropriately respond not only to mental health concerns, but also the COVID-19 (Coronavirus) outbreak. The New Mexico Crisis and Access Line (NMCAL) has established business continuity plans to ensure that our services continue to operate as normal. Counselors are available and here to hear you 24/7 at 855-662-7474.

NMConnect App 

The state of New Mexico has launched NMConnect, a new phone app that provides free 24-hour crisis and non-crisis support and access to behavioral health professionals who can text or talk via phone with individuals needing a listening ear or referrals to longer-term support. The app links users to the New Mexico Crisis Access Line (NMCAL), which provides safety net services statewide. NMCAL is still available via phone 24/7 toll-free by calling 1-855-NMCRISIS (1-855-662-7474).

The NMConnect app will help close gaps in access to behavioral health services by providing  direct contact to professionals. NMConnect also provides resources including self-care tips for people in recovery from substance use and other behavioral health challenges, and information on COVID-19 and New Mexico’s response.

The NMConnect app, available now for iPhone and Android, includes a “one touch” button for connection to a mental health professional on the State of New Mexico’s 24-hour crisis and access hotline. For non-crisis support, including help finding a therapist or support group, or to just to engage with someone that has been there, the “Text Warmline” option connects people to  a certified peer support specialist for non-emergency support (available from 6 p.m. to 11 p.m.) and a “Call Warmline” option is available for peer to peer phone conversations with someone in recovery from their own mental health diagnosis, (available from 3:30 p.m. to 11:30 p.m.). All are accessible via the app from any cellular smartphone.

About the New Mexico Behavioral Health Collaborative: The New Mexico Behavioral Health Collaborative is a legislatively mandated collaboration of Behavioral Health related cabinet secretaries, several state agencies and multiple resources across state government that are involved in behavioral health prevention, treatment, and recovery. This cabinet-level group represents 15 state agencies and the Governor’s office. https://www.hsd.state.nm.us/behavioral-health-collaborative.aspx [hsd.state.nm.us].